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How We Protect Your Account & Payment Information

Your account, deposits and personal details are at the centre of how we operate porkas adalah.

Data encryption on all transactionsAccount access from Jakarta to across IndonesiaLocal payment security with DANA, OVO, GoPay and QRIS

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Information We Gather & How It's Used

porkas adalah Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your account with porkas adalah, we collect your name, email, phone number, date of birth and payment details to verify your identity and process deposits. We also track your gameplay, session times and withdrawal requests to prevent fraud and comply with local regulations.

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Your personal data is stored securely and never sold to third parties. We use cookies to remember your login preferences and game history across visits. Your payment information — whether you deposit via DANA, OVO, GoPay or QRIS — is encrypted end-to-end. Withdrawals trigger verification checks
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to confirm your identity before funds reach your account. Access and retention of your data depends on local law in Indonesia and how long you maintain your account with us.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Reach Us About Your Privacy

We make it simple to contact porkas adalah if you have questions about your data or want to update your account settings.

Live Chat Reach our team instantly through the chat widget in your account lobby. We respond within minutes during peak hours. Open an account to access this channel.

Email Support Send privacy requests to our support inbox and expect a reply within 24 hours. Include your account username and the data change you're requesting.

Phone Support Call our Indonesian support line during business hours to discuss account access, data requests or verification questions directly with a team member.

SECURITY & YOUR RIGHTS

How We Keep Your Data Safe & Respect Your Choices

Security is built into every layer of porkas adalah — from the moment you register through every deposit and withdrawal.

Encryption & Transport

All data sent between your device and our servers uses industry-standard SSL encryption. Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end before processing.

Account Verification

We verify your identity at signup and during withdrawals to prevent fraud and money laundering. Your documents and payment methods are encrypted and never shared with partners.

Withdrawal Security

Every withdrawal request is checked against your account history and payment method. Funds are released only after identity verification confirms the request matches your registered details.

Your Data Rights

You can view your full profile, export your gameplay history, update email or phone, and request account closure at any time. Contact support to exercise these rights.

Retention & Deletion

We keep your data while your account is active. After closure, we retain records for 7 years to meet Indonesian regulatory obligations, then delete unless local law requires otherwise.

Third-Party Sharing

We share your data only with payment processors, fraud prevention services and regulators where required by law. Your information is never sold or rented to marketers.

Frequently Asked Questions About Your Data

Here are the questions we hear most often about privacy at porkas adalah. If you don't find your answer here, reach out to our support team via live chat, email or phone — we're here to help.

Yes. Log into your account, go to Settings > Profile, and you'll see your registered name, email, phone, date of birth and payment methods. You can also request a full data export by contacting our support team, and we'll send you a complete copy within 5 business days.

We keep your account data for 7 years after closure to comply with Indonesian financial regulations and fraud prevention laws. After that period, we delete your personal details unless local law requires longer retention.

Absolutely. All payment details are encrypted with SSL 256-bit encryption the moment you enter them. We never store your full card or wallet credentials — only a secure token that lets us process your deposits safely.

We monitor for unusual login locations, rapid withdrawals, and payment changes. If we spot suspicious activity, we'll lock your account and send you an email or SMS alert immediately. You'll need to verify your identity through our support team before regaining access.

No. We never sell, rent, or trade your personal information. We share data only with payment processors, fraud prevention partners and Indonesian regulators — and only when required by law to keep your account safe.

Yes. Go to Settings > Account Details and update your information directly. For sensitive changes like email or phone, you may need to verify your identity first through a one-time code we send to your current contact method.

Contact our support team via live chat or email and request account deletion. We'll close your account and remove your data from active systems. We retain core records for 7 years for regulatory compliance, then fully delete everything.

How We Protect Your Account & Payment Information

How to Reach Us About Your Privacy

How We Keep Your Data Safe & Respect Your Choices

Encryption & Transport

Account Verification

Withdrawal Security

Your Data Rights

Retention & Deletion

Third-Party Sharing

Frequently Asked Questions About Your Data

01 Can I see what personal data porkas adalah has stored on my account?

02 How long does porkas adalah keep my information after I close my account?

03 Is my DANA, OVO, GoPay or QRIS payment info encrypted when I deposit?

04 What happens if porkas adalah suspects my account is compromised?

05 Does porkas adalah sell my data to other companies?

06 Can I update my email, phone or other personal details on my account?

07 How do I ask porkas adalah to delete my account and data?

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