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Your Legal Rights and Our Obligations

When you open an account with porkas adalah, your data, payment history and account access are governed by policies designed to protect your interests where local law permits.

Account security verified at registrationWithdrawal requests processed within 24 hoursPayment records held for your account historySupport available seven days a week
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porkas adalah Your Legal Rights and Our Obligations
CONTACT CHANNELS

How to Reach Us About Your Account

Live Chat Available seven days a week from 08:00 to 23:00 Jakarta time. Use the chat button in your account lobby or on this site to ask about your data, payment history or account rights.
Email Support Send account or legal questions to [email protected]. We reply within 24 hours with details about your request, withdrawal status or policy clarification.
Account Settings Update your registered email, payment method or contact preferences directly in your account dashboard under Security. Changes take effect immediately for future transactions.
YOUR DATA RIGHTS

Security, Retention and How to Request Changes

Password and Login

Your login credentials are hashed and never stored in plain text. We recommend a strong password and enabling two-factor verification in account settings. Access logs are retained for 90 days for your security.

Payment Method Storage

Your DANA, OVO, GoPay or QRIS details are tokenised — stored as secure references, not your actual account numbers. You can update or remove a payment method anytime from your wallet settings.

Withdrawal Verification

Before each payout, we verify your identity and cross-check your withdrawal address against your registration data. This protects you from unauthorised transfers and takes under five minutes.

Cookie and Tracking

We use cookies to remember your login session and language preference. You can clear cookies in your browser settings; you will need to log in again on your next visit.

Data Deletion Request

Contact [email protected] to request deletion of your account and associated data. We retain transaction records for 12 months where required by local regulation, then remove all personal identifiers.

Dispute Resolution

If you believe a transaction or account action was unauthorised, email support with details. We investigate within seven days and either reverse the action or explain the reason in writing.

Your Rights and Our Policies — Answered

Your account remains active and your balance is held. We do not charge inactivity fees or expire your wallet. Log in anytime to resume playing. If you wish to close your account permanently, contact support and we will process the closure within 48 hours.

Yes. Open your account dashboard, go to Transaction History, and filter by date or payment method. You'll see every deposit via DANA, OVO, GoPay or QRIS, plus withdrawal requests and their status. Download a statement anytime for your records.

Only you can log in using your credentials. Our support team can view your account only if you email a request for help with a specific issue — for example, a disputed transaction or forgotten password. We never sell or share your data with advertisers or third-party marketers.

Payment records are retained for 12 months for compliance and dispute resolution. After that period, your transaction data is permanently deleted. Your personal details — name, email, phone — are removed immediately upon closure unless we are required by local law to keep them longer.

Go to Account Settings in your dashboard and click Security. Update your email, phone or default payment method. Changes take effect immediately. If you cannot access your account, email [email protected] with your username and we will verify your identity and help you reset it.

All data transmitted between your device and our servers uses industry-standard SSL encryption. Your password is hashed, not stored in readable form. Withdrawal requests trigger a verification step that cross-checks your identity. We audit our security systems monthly and notify you if there is any unauthorised access to your account.

Yes. Email [email protected] with the subject 'Data Request' and include your username. We will compile your account data, transaction history and contact logs into a file and send it to your registered email within 14 days.

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